Question 1

Are Kendall Cares products vegan?

Accepted Answer

Most of our products are vegan, cruelty free, paraben free, and sulfate free, with the exception of our body wash which is made with Manuka Honey for its anti-inflamatory properties.

Question 2

Why does my item look a little different from the last time I ordered it?

Accepted Answer

All Kendall Cares products are handmade in small batches. Items may vary or have slight variations from batch to batch.

Question 3

What currency do you accept?

Accepted Answer

All prices are in USD.

Question 4

I just placed an order, when will it ship?

Accepted Answer

All our orders adhere to a up to 7-14 business day processing time frame before it is shipped.Tracking numbers will be updated 1-2 days after your order has been SHIPPED.Disclaimer: Processing times may vary.

Question 5

Is my order refundable?

Accepted Answer

Due to the nature of our products, we don't accept any returns/refunds. We are not responsible for any products that get soft or melt during transit. If there is an issue with your order, please contact us at info@kendallcares.com and we will be happy to assist you.

Question 6

Are Kendall Cares products prone to melting during transit?

Accepted Answer

Yes! Kendall Cares is not responsible for any melted shipments. Please know that some of our products can be very delicate stand the chance of melting when exposed to warm temperatures. For this reason, we do not offer any refunds on melted products. Please refrain from leaving delivered packages in mailboxes or on porches during warmer weather. If your product liquifies or spills during shipment, please email us and attach pictures so we can assist you.

Question 7

Can I cancel my order?

Accepted Answer

Once your order is placed, you have 24 hours from the time of purchase to request an order cancellation. After the 24-hour cancellation period has ended, we will not be able to cancel your order. Please email us at info@kendallcares.com in the event you need to request a change to your order or an order cancellation.

Question 8

I have entered an incorrect address, what do I do now?

Accepted Answer

Please ensure that you enter the correct address information during checkout. If you happen to enter an incorrect address, please contact us within one hour after placing the order and we will try our best to assist you. If your order has already been shipped, we will not be able to assist you.

Question 9

How long does shipping take?

Accepted Answer

Shipping times vary. During normal operating times, the USPS typically delivers packages within 2-7 business days. This timeframe could increase during the busy holiday season.

Question 10

I have a question that was not addressed, can you assist me?

Accepted Answer

Absolutely! We are here to help! Please send us an email to info@kendallcares.com and we will be happy to assist you in any way we can.Be sure to include your order number and clearly state the issue.

FAQ

Frequently asked questions